On this website, personal data are only collected with the knowledge of users and after informing them.
In this document we explain in detail who will process your data, what they will be used for and which rights you can exercise, among other points. If you would like more information, you can read this Privacy Policy, as well as the Legal Notice and the Cookie Policy.
1.- DATA CONTROLLER. WHO WILL PROCESS YOUR DATA?
Identity: Falinia Gestión S.L.
Address: Calle Los Molinos 46, 38670, Adeje, Santa Cruz de Tenerife, Santa Cruz de Tenerife
Email: info@tenerifetoptours.com
2.- WHAT PERSONAL DATA DO WE PROCESS AND WHERE DO THEY COME FROM?
As a result of your relationship with us, we may process different categories of personal data, always depending on the service or product you have contracted with us. These data may be collected by any of the means offered by Falinia Gestión S.L., both online and in person. The categories of data processed may be the following:
Identifying data of natural persons: first name and surname, national ID/identity document, date of birth, place / city / country of birth, telephone number, e-mail address, postal address, signature, electronic signature, IP address, cookie ID, social media profile IDs / links, mobile device ID.
Bank details: bank account number, credit card number
3. PURPOSE. WHAT ARE YOUR PERSONAL DATA USED FOR?
Falinia Gestión S.L. informs you that it may process personal data for the purposes indicated below, insofar as there is a legal basis for each processing activity.
For certain purposes, Falinia Gestión S.L. will act as Data Processor, and the corresponding data processing agreement will therefore be signed with the entity acting as Data Controller in each case.
The GDPR and the Spanish data protection act (LOPDGDD) establish that information about a person (their “personal data”) may only be processed if one of the legal bases expressly provided for in those regulations applies. More specifically, Article 6 of the GDPR sets out a closed list of the legal bases that may justify and legitimise the processing of personal data:
– Consent.
– Contractual relationship.
– Vital interests of the data subject or of other persons.
– Compliance with a legal obligation to which the controller is subject.
– Public interest or the exercise of official authority.
– Overriding legitimate interest of the controller or of third parties to whom the data are disclosed.
In some cases, Falinia Gestión S.L. will process your data on the basis of the legitimate interest provided for in Article 6(1)(f) of the GDPR, as it considers that this does not prejudice customers’ right to the protection of their personal data. That provision authorises processing that is “necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child”.
With regard to such processing, you have the right to:
– Obtain more information about what this “legitimate interest” consists of.
– Know how Falinia Gestión S.L. has reached the conclusion that it does not prejudice the protection of your personal data.
– Or object to it directly. You may do so through the channels made available to you in section 6 – RIGHTS YOU CAN EXERCISE -, indicating the specific processing you object to and the grounds for your request.
For all processing carried out on the basis of legitimate interest, Falinia Gestión S.L. has carried out what is known as a “balancing test”. This is an internal analysis to confirm that the legitimate interest of Falinia Gestión S.L. does not prejudice its customers’ interests in the protection of their personal data. You can obtain information on the relevant test by sending a request to the e-mail address info@tenerifetoptours.com.
The main purposes for which your personal data may be used and the legal bases for each processing activity are as follows:
Compliance with legal obligations
Purpose: compliance with accounting, legal, tax and administrative obligations.
Legal basis: performance of a contract, compliance with a legal obligation.
Management of the Barranco del Infierno trail (public domain)
Purpose: We process the information you provide in order to manage access to the Barranco del Infierno Special Nature Reserve and, in particular, for:
– Managing bookings and ticket purchases for access.
– Access control and verification of resident status in order to benefit from discounts.
– Demonstrating that information about the visit to the Reserve (risks, rules, safety instructions, etc.) has been given to visitors.
Legal basis: Pre-contractual and/or contractual performance and compliance with legal obligations.
Sale and management of bookings for excursions organised by our company:
Purpose: To process the sale and manage bookings of excursions organised directly by our company.
Legal basis: Pre-contractual and/or contractual performance.
Management of bookings for excursions organised by third-party providers:
Purpose: To manage bookings of excursions organised by external providers, passing the data subject’s details on to the relevant provider in order to process the booking. In this case, the Data Controller for your data is the provider of the excursion booked. It is the Data Controller’s responsibility to provide its own data protection information at the time the data subject completes the booking form.
Legal basis: Performance of a contract.
Sending of quality surveys
Purpose: In order to assess users’ level of satisfaction with the products and/or services contracted, Falinia Gestión S.L. will send quality surveys to obtain your opinion of them and thus be able to continuously improve the provision of its services.
Legal basis: Legitimate interest of Falinia Gestión S.L.
Commercial communications (not expressly requested)
Purpose: In order to offer the user products and services that may be of interest, offers will be sent regarding products and services related to those already contracted or contracted in the past with Falinia Gestión S.L. You may object to receiving these communications in each communication you receive.
Legal basis: Legitimate interest of Falinia Gestión S.L.
Commercial communications
Purpose: Sending commercial communications about offers not related to the services and/or products contracted. You may object to receiving these communications in each communication you receive.
Legal basis: Your consent.
Enquiries, requests or suggestions
Purpose: Handling the enquiry, request or suggestion submitted by the data subject.
Legal basis: If you send us an enquiry, request or suggestion without being registered with Falinia Gestión S.L., we will use the data provided to respond to it on the basis of your consent and our legitimate interest. When a registered user sends us an enquiry, request or suggestion, we use their data to respond on the basis of the performance of the contract. If you submit a request to exercise the rights explained in section 6, RIGHTS YOU CAN EXERCISE, we will use your data on the basis of a legal obligation.
By providing your data by any of the means made available, you guarantee the accuracy of the data provided and undertake to notify us of any changes to them.
Remember that when we ask you to fill in your personal data in order to give you access to a feature or service, we will mark some fields as mandatory, as these are data we need in order to provide the service in question. Please bear in mind that if you decide not to provide us with those data, you may not be able to use those services or features or send us your request.
4.- RETENTION OF YOUR DATA. HOW LONG WILL WE KEEP THEM?
The personal data provided will be kept for as long as necessary to fulfil the purpose for which they are collected. Once this period has ended, we will keep your data duly stored and protected for the legally required limitation periods. Once the limitation period for any possible legal action in each case has expired, we will delete the personal data.
5.- TO WHOM DO WE DISCLOSE YOUR DATA?
In order to fulfil the purposes indicated in this Privacy Policy, we need to give access to your personal data to entities that support us in the services we offer you, namely:
Financial institutions
Technology service providers
Business advisory firms
Social Security
Tax Agency
Apart from the above, Falinia Gestión S.L. will not transfer personal data to third parties, except where legally required. However, should they be transferred to a third party, the user will be informed beforehand and asked for express consent to such transfer. The entity responsible for the database, as well as those involved in any stage of the processing and/or the entities to which the data have been disclosed (in all cases always with the corresponding authorisation granted by the user), are obliged to observe professional secrecy and to adopt the levels of protection and the technical and organisational measures within their reach that are necessary to guarantee the security of personal data, preventing, as far as possible, unauthorised access, unlawful modification, theft and/or loss of the data, in order to ensure the appropriate level of security of the files, according to the nature and sensitivity of the data provided by the users of this website.
6.- RIGHTS YOU CAN EXERCISE
You can exercise any of the rights explained below simply by telling us the reason for your request and the right you wish to exercise. If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.
In general, you will always have the right to:
You can request to exercise your rights by the following means:
Falinia Gestión S.L. must respond to the request within one month of receiving it. That period may be extended by a further two months where necessary, taking into account the complexity and number of requests.
You have the right to withdraw the consent given at any time by sending an e-mail to info@tenerifetoptours.com. Withdrawal of consent will not affect the lawfulness of the processing carried out before the withdrawal.
If you consider that your right to the protection of your personal data has been infringed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos), www.aepd.es.
7.- WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
There are occasions when you may provide data of third parties, for example, contact persons. If you provide us with personal data of third parties, you guarantee that you have informed them of the purposes for which and the way in which we need to process their personal data.
If a third party has provided us with your data, we will process them within the purposes set out in this Privacy Policy.
8.- ARE MY DATA SAFE?
Falinia Gestión S.L. guarantees that it adopts the appropriate measures to ensure the confidential processing of your data, given their confidential nature, and undertakes to keep such data secret, treating them with the utmost confidentiality. It declares that it has implemented in its information system the security policies corresponding to the type of data handled, in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
All data provided through our platform are collected using a secure protocol.
Our website:
– Has an SSL certificate, which means that when a user visits our website and exchanges information with us, an encrypted connection is established.
– Is hosted on the servers of IONOS Cloud S.L.U. You can consult its Privacy Policy here.
9.- CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy when we deem it appropriate, for example to comply with changes in legislation or case law. If we do so, we will notify you by various means through changes on the website, or we will even inform you at your e-mail address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, object or unsubscribe from any service or feature.
10.- ANY QUESTIONS ABOUT THIS POLICY OR YOUR RIGHTS?
If you have any doubts or questions about the privacy policy or about how to manage any personal data you have provided to us, you can contact us at info@tenerifetoptours.com.